Managed IT pricing
Pick by how much waiting your business can afford. Every plan includes the same engineers, the same tools and the same guarantee.
Three plans, and one built with you
Essential
For offices that need a dependable IT department during business hours.
$120per seat / month
Additional computer $65 · Additional user without a computer $40
Enroll onlinePlan details
- Remote support Mon–Fri 8am–6pm
- Response within 1 business hour
- On-site next business day · ½ hour per seat a month included (minimum 5)
- Maintenance automated weekly, supervised quarterly
- Hardware failed-part replacement on servers
- After hours at emergency On-Demand rates
Good fit: 10–30 seats, no after-hours operations
- Best deal · Most chosen
Standard
For businesses that cannot wait until morning. Our most chosen plan.
$180per seat / month
Additional computer $100 · Additional user without a computer $60
Enroll onlinePlan details
- Remote support Mon–Fri 8am–8pm · P1 emergencies 24/7
- Response 30 minutes for P1, day or night
- On-site same or next business day · 1 hour per seat a month included (minimum 10)
- Maintenance automated weekly, supervised monthly
- Hardware replacement on computers, parts on servers
- Perk 5% off On-Demand support hours
Good fit: most offices, practices and firms
Premium
For practices, firms and buildings where downtime is not an option.
$300per seat / month
Additional computer $165 · Additional user without a computer $100
Enroll onlinePlan details
- Remote and on-site 24/7
- Response within 15 minutes · on-site within 4 hours for P1 · 2 hours per seat a month included (minimum 20), P1 never counts
- Virtual CIO quarterly reviews, budget and roadmap
- Maintenance automated daily, supervised monthly
- Hardware replacement on computers and printers
- Perk 10% off On-Demand support hours
Good fit: medical, dental, finance, buildings, 24-hour operations
Enterprise
For 50+ seats, several locations, or requirements the three plans do not fit.
Priced per agreement
Dedicated engineers · custom service levels · compliance programs
Talk to usPlan details
- Scale 50+ seats or multi-site
- Coverage built to your requirements
- Infrastructure data center and building at scale
- Guarantee same 90-day money-back
Enterprise agreements in place today for multi-site clients.
12-month term, price locked, 90-day money-back guarantee on every plan. Month to month at +10%. 25+ seats: 5% off the seat price. Minimum 10 seats across all locations.
Prices for new agreements from September 23, 2026, rate card 2026-09. Existing agreements keep their rate card until renewal.
Ways to save: 25 seats or more, 5% off the seat price. Pay the year in advance, 5% off. Two- or three-year terms, 5 to 10% off. Moving from IT Shield? Your last three months of IT Shield fees are credited. Month to month is available at 10% more.
All hours are in your local time for US clients. International clients are supported on Eastern time.
Prices in USD, excluding applicable taxes.
Your first 30 days
- 1
Day 1: kickoff.
We meet the owner and one deputy, collect credentials, documentation and vendor contacts, and agree the priorities.
- 2
Days 1 to 3: protection first.
IT Shield, monitoring and backup go on every covered device and server, and your team can call the help desk as soon as their device is enrolled.
- 3
Week 2: the full picture.
We document the network, accounts, licenses and risks, and fix anything urgent we find.
- 4
Day 30: review.
You get the written map of your environment, the list of what we fixed, and a 12-month plan with costs.
Switching from your current provider
Most switches take two to four weeks, with no downtime. We ask your current provider for the passwords, documentation and admin access your contract entitles you to; we run both side by side until every system is confirmed; we remove their tools only after ours are working; and we tell you in writing if anything was missing. You never have to have the difficult conversation alone.
Estimate your plan in 20 seconds
No form, no email. Type your numbers; the estimate updates. Infrastructure beyond the location allowance and add-on services are quoted on the call.
Essential
$1,930 /month
7.5 on-site hours a month · 1 location with allowance included
Standard · best deal
$2,900 /month
15 on-site hours a month · 1 location with allowance included
Premium
$4,830 /month
30 on-site hours a month · 1 location with allowance included
Estimate for 15 seats, 2 additional computers. Infrastructure beyond the per-location allowance and add-on services are quoted on the call. USD, before tax.
Managed IT starts at 10 seats. Under 10? IT Shield from $10 a device plus On-Demand support is how most small offices start.
What changes by plan
Ten things differ. Everything else is identical.
| Essential | Standard | Premium | |
|---|---|---|---|
| Plan coverage hours | Mon–Fri 8am–6pm | Mon–Fri 8am–8pm; P1 emergencies 24/7 | 24/7 for everything |
| Response (engineer acknowledges) | 1 business hour | 30 minutes for P1, day or night; 1 business hour for requests | 15 minutes |
| On-site | Next business day | Same or next business day | 24/7 · P1 within 4 hours |
| On-site hours included per month | ½ per seat, min 5 | 1 per seat, min 10 | 2 per seat, min 20; P1 never counts |
| Example: 10 seats / 20 seats / 30 seats | 5 / 10 / 15 hours | 10 / 20 / 30 hours | 20 / 40 / 60 hours |
| Unused on-site hours | Not accumulative; the allowance resets each month. Beyond it: on-site hours packs, then On-Demand on-site rates less the plan discount. | ||
| Supervised maintenance | Quarterly | Monthly | Monthly |
| Automated maintenance | Weekly | Weekly | Daily |
| Security baseline and hardening | On request | Supervised | Supervised |
| Hardware replacement | Server parts | Computers; server parts | Computers and printers; server parts |
| Virtual CIO | Not included | Not included | Included |
| On-Demand support discount | None | 5% | 10% |
Included in every plan
The same on Essential as on Premium. This is what one quality standard means.
Unlimited remote help desk
English and Spanish
24/7 system monitoring and alerting
Servers, network, endpoints
IT Shield at your plan's tier
Essential, Standard or Premium endpoint security, licence included
IT Care maintenance
Firmware, drivers, OS and application updates
Microsoft 365 or Google Workspace
Tenant management and licensing
Backup and restore
Restores tested every six months
Identity and access
MFA, SSO, password vault
Mobile device management
Windows, macOS, iOS, Android
Remote access and VPN
Secure access for staff
Phone system support
Any major VoIP platform
Documentation
Live access to your environment records
Named account executive for leadership
A named account executive with a direct line for the owner and one deputy. Your team calls our senior help desk.
Procurement assistance
Business-grade hardware and licensing
Monitors, UPS, peripherals
Covered at no charge
One phone, one mobile, one tablet per person
Covered with the seat
Plan on-site hours and Premium's 4-hour P1 on-site response apply in Miami-Dade, Broward and Palm Beach. Outside Florida, managed clients get next-business-day on-site visits in most US metros through insured partner technicians, quoted before the visit.
Which plan is right for you
Choose Essential if…
Your team works 9 to 5, a next-day visit is fine, and you want a real IT department.
Choose Standard if…
An outage at 7pm cannot wait until morning, you want a monthly engineer visit, and you want the best value on this page. Most of our clients are here.
Choose Premium if…
You run a practice, a firm or a building where an hour of downtime costs more than the plan, and you want a CIO in the room every quarter.
Not sure?
Call. We will tell you in five minutes, and we will say Essential if Essential is right. We quote the right plan, which is why most of the plans we quote get signed.
Seats, computers and locations, explained
| Term | Meaning | Essential | Standard | Premium |
|---|---|---|---|---|
| Seat | One person and their primary computer, plus their phone, mobile and tablet | $120 | $180 | $300 |
| Additional computer | A shared workstation or a second machine, no new person | $65 | $100 | $165 |
| Additional user | A person with a phone or tablet but no computer | $40 | $60 | $100 |
A seat is one person and their primary computer, phone, mobile and tablet. Shared workstations and second machines are additional computers. Staff with a phone but no computer are additional users. Each location, a site with its own network, includes the infrastructure below; anything above the allowance is an add-on.
| Included per location | Essential | Standard | Premium |
|---|---|---|---|
| Firewall | 1 | 1 | 2 |
| ISP gateway or modem | 1 | 1 | 2 |
| Network switches | 2 | 6 | 10 |
| Wireless access points | 4 | 8 | 12 |
| Network controller | 1 | 1 | 2 |
| Printers and multifunction | 4 | 8 | 12 |
| Storage / NAS | 1 | 1 | 2 |
| Monitors, UPS, peripherals | Included | ||
Add-ons, priced per plan
Beyond the location allowance, or for equipment a plan does not include. Per device per month. A server on Premium carries 24/7 on-site responsibility; the same server on Essential is monitored, patched and supported during business hours, which is why the price differs. Installation and setup quoted separately.
| Bundles, 10% under the parts | On Essential | On Standard | On Premium |
|---|---|---|---|
| HIPAA pack: IT Shield Premium, vulnerability assessment, disaster recovery management, signed BAA, safeguards documentation | $45 / device + $90 / location | $30 / device + $135 / location | $10 / device + $270 / location |
| Cyber Insurance pack: IT Shield Premium, vulnerability assessment, managed remediation, carrier questionnaire and attestation | $60 / device | $45 / device | $20 / device |
| Most requested | Essential | Standard | Premium |
|---|---|---|---|
| Physical server | $140 | $200 | $300 |
| Virtual server / VM | $105 | $150 | $225 |
| Firewall | $90 | $125 | $190 |
| Network switch beyond allowance | $40 | $60 | $90 |
| Wireless access point beyond allowance | $20 | $25 | $40 |
| Printer / multifunction beyond allowance | $45 | $65 | $100 |
| Camera recorder (NVR) | $60 | $85 | $130 |
| Managed camera | $5 | $5 | $10 |
| Access control door | $10 | $10 | $15 |
| Point-of-sale station | $75 | $110 | $165 |
Full hardware list, all categories
| Device | Essential | Standard | Premium |
|---|---|---|---|
| Router | $50 | $75 | $110 |
| ISP gateway / modem beyond allowance | $30 | $40 | $60 |
| Network controller beyond allowance | $50 | $75 | $110 |
| Network appliance (filter, load balancer, VPN, bridge) | $90 | $125 | $190 |
| Storage appliance (NAS / SAN / DAS) beyond allowance | $90 | $125 | $190 |
| Phone system appliance (PBX) | $105 | $150 | $225 |
| Desk telephone beyond one per user | $5 | $10 | $15 |
| Cellphone beyond one per user | $20 | $25 | $40 |
| Tablet beyond one per user | $20 | $30 | $45 |
| Handheld terminal (WMS / ERP) | $30 | $45 | $70 |
| Scanner | $30 | $45 | $70 |
| Time clock | $30 | $45 | $70 |
| Credit card terminal | $20 | $30 | $45 |
| Fax machine | $35 | $50 | $75 |
| Conference room system | $40 | $60 | $90 |
| IoT device (thermostat, alarm, doorbell, smart TV, voice assistant) | $10 | $15 | $20 |
| Mainframe (per cabinet) | Not offered | Not offered | $985 |
| Monitors, UPS, peripherals | Included on every plan | ||
| Hardware services | Essential | Standard | Premium |
|---|---|---|---|
| Failed-part replacement | Servers | Servers and computers | All covered hardware |
| Hardware replacement | On-Demand | Computers | Computers and printers |
| Add-on services | Essential | Standard | Premium |
|---|---|---|---|
| IT Shield tier upgrade (the plan includes IT Shield at the plan's tier), per device | to Standard +$15 · to Premium +$40 | to Premium +$25 | Premium included |
| Vulnerability assessment (requires IT Shield Premium), per device | $10 | $10 | $10 |
| Managed vulnerability remediation (requires IT Shield Premium and assessment), per device | Not offered | $15 | $15 |
| Disaster recovery management, per location | $100 | $150 | $300 |
| Business continuity management, per account | Not offered | $500 | $850 |
| Conference room management, per room | $50 | $85 | $100 |
| Public cloud management (Azure, AWS, Google Cloud), % of monthly cloud spend, minimum $150/month; spend billed by the provider to you at cost | 15% | 12% | 10% |
| On-site hours pack | $800 per month for 10 hours ($80 an hour) | ||
Extra on-site hours at half our blended on-site rate, fixed for the length of your agreement. Add as many 10-hour blocks as you need. Your plan's on-site hours are used first, then your pack hours. Like plan hours, pack hours reset each month and do not carry over. Available wherever your plan includes on-site hours. Hours beyond your plan and your packs are billed at the On-Demand on-site rate, less your plan's discount.
Three guarantees, in writing
90-day money-back
Not satisfied in the first 90 days of any plan? We refund it.
Answered in under 2 minutes on average
Average during business hours, by our own engineers, in English or Spanish.
No surprise invoices
Every price is on this page. Anything not on it is quoted and approved before we do it.
Service levels with teeth
SLA credits
Miss a response target on Standard or Premium and 5% of that month's plan is credited, automatically.
Price locked, increases capped
Your rate card holds for the term. Renewal increases are capped at CPI plus 3%.
Your documentation is yours
Credentials, drawings and records are handed over on request. No exit fee, no lock-in.
IT Shield counts
Your IT Shield fees from the last three months are credited against your first month on a managed plan.
Questions, answered plainly
What happens if we use more on-site hours?
Your plan's on-site hours are used first, then any on-site hours packs you add, which are priced on this page. Hours beyond both are billed at the On-Demand on-site rate less your plan's discount, and you approve every extra visit before we schedule it.
We already have IT Shield. Does it count?
Yes. IT Shield fees paid in the last three months are credited against the first month of a managed IT plan, so moving from IT Shield to a plan costs nothing extra.
Can we buy more on-site hours at a lower rate?
Yes. On-site hours packs add 10 hours a month at half our blended on-site rate, fixed for the length of your agreement. Like plan hours, pack hours reset each month.
Why is Standard the best deal?
It adds 24/7 emergency coverage, a monthly engineer visit and double the on-site hours for $60 more than Essential. Most clients land here, and it is the plan we would pick for most offices.
We have three locations. Does the price change?
The seat price does not. Each location includes its own infrastructure allowance, so three sites are covered for three firewalls and three networks. Above the allowance, add-ons apply per device.
How many on-site hours do we get?
Half an hour per seat on Essential, one per seat on Standard, two per seat on Premium, every month, with minimums of 5, 10 and 20. They reset monthly. On Premium, emergencies never count.
What happens at renewal?
Your rate card is locked for the term. Any increase at renewal is capped at CPI plus 3%, in writing.
Is Essential a cheap plan?
No. Same engineers, same tools, same security, same guarantee. It covers business hours instead of nights and weekends. That is the only trade.
Ready for an IT department that answers?
Call, or send a WhatsApp with your seat count. We will confirm the plan and the price in five minutes and have you onboarded in days.
Prices for new agreements from September 23, 2026, rate card 2026-09. Existing agreements keep their rate card until renewal. Default term 12 months with the rate card locked; month to month at +10%; renewal increases capped at CPI plus 3%; SLA credits apply to missed response targets on Standard and Premium. Pay the year in advance and save 5%. USD, excluding applicable taxes. Response times are engineer acknowledgement targets during the plan's coverage hours; resolution times vary by issue. On-site hours are included per seat per month with a plan minimum, are not accumulative and reset each month. An on-site hour is engineer time at the site; travel inside Miami-Dade, Broward and Palm Beach is included. Plan on-site hours are used first, then on-site hours packs; hours beyond both are billed at the On-Demand on-site rate less the plan discount. On Premium, P1 emergencies never count against the allowance. After-hours work outside a plan's coverage is billed at On-Demand rates less the plan discount. Hardware, licences and third-party subscriptions are quoted separately and shown before approval. Full terms in the signed agreement.