On-Demand IT support in Miami: $119 an hour, no contract
Hourly IT support for businesses, no contract. Remote from $119 an hour for service-desk work, on site from $149.
Senior L2 and L3 engineers, 10+ years each, from $169 an hour. We are the IT department for companies that do not need a full plan.
From $119 per hour remote$149 on-site30-minute remote minimumEmergency 24/7/365
From $119 per hour, on-site from $149 per hour
- 30-minute minimum remote, 1-hour minimum on-site.
- First ticket not fixed or diagnosed in the first hour? It's free.
- Answered in under 2 minutes on average
Is this for you?
Your business does not need a monthly plan, but it needs an IT department when something breaks.
You have a project: a move, a migration, a new office, a server that needs replacing.
Something is down right now and you want a senior engineer, not a queue.
What you get
L2 and L3 engineers
Remote and on-site
Same-day in South Florida
Written diagnosis if not fixed
Emergency 24/7
English and Spanish
Hourly rates
Remote support: hourly rates
| Tier | Business hours | After hours | Emergencies |
|---|---|---|---|
| Standard L1 | $119 | $149 | $199 |
| Advanced L2 | $169 | $209 | $259 |
| Expert L3 | $229 | $279 | $329 |
On-site support: hourly rates
| Tier | Business hours | After hours | Emergencies |
|---|---|---|---|
| Standard L1 | $149 | $189 | $239 |
| Advanced L2 | $199 | $239 | $289 |
| Expert L3 | On request | On request | On request |
Remote billing
- Minimum charge: 30 minutes per incident
- Thereafter billed in 15-minute increments
- Time rounded up to the next increment
- Available 24/7 for urgent issues.
On-site billing
- Minimum charge: 1 hour per incident
- Thereafter billed in 30-minute increments
- Driving time not billed within Miami-Dade, Broward and Palm Beach
- Same-day on site is our goal in Miami-Dade, Broward and Palm Beach.
- On-site On-Demand visits are available in Miami-Dade, Broward and Palm Beach. Outside Florida, On-Demand support is remote, and on-site visits are available to managed clients.
Support schedule
- On-Demand business hours. Mon–Fri, 8:00 AM – 5:00 PM
- After hours. Mon–Fri 5:00 PM – midnight; Sat 8:00 AM – 5:00 PM
- Emergencies. Overnight, Sundays and holidays
- Time zone. Scheduled and billed in your local time
- All hours are in your local time for US clients. International clients are supported on Eastern time.
First ticket free if we cannot fix it, or hand you a written diagnosis with clear next steps, within the first hour of work.
Managed IT clients on Standard get 5% off these support rates; Premium 10%.
Prices in USD, excluding applicable taxes.
Project and environment work is quoted in writing before anything starts. Our hourly, per-device and per-seat prices are published on the rates page.
Not sure where to start? Most businesses begin with one of these:
How it starts
- 1
Call or message with the problem
- 2
An engineer starts remotely, usually within minutes
- 3
On site the same day if it needs hands
FAQ
Do I need a contract for On-Demand support?
No. On-Demand IT support has no contract: you pay only for the hours used, billed to the minute after the minimum, at $119 an hour remote and $149 on site in South Florida.
How fast do you respond?
Calls to (855) 554-8872 are answered in under 2 minutes on average during business hours, and emergencies are answered 24/7 by phone. Remote work usually starts on the same call.
What is the first-ticket guarantee?
If we cannot fix your first ticket, or give you a written diagnosis with next steps, within the first hour, that ticket is free.
Do you support Macs?
Yes. On-Demand support covers Windows and macOS computers, plus servers and networks, at the same hourly rate: $119 remote and $149 on site, with no contract.
Can On-Demand support become a plan later?
Yes. On-Demand clients often add IT Shield endpoint security first, then move to a managed IT plan once they reach ten users, with IT Shield fees from the last three months credited.
Still have a question about On-Demand IT Support?
Request a callWhere we work
Same-day on site in Miami-Dade, Broward and Palm Beach. Managed IT and remote support nationwide, with next-business-day on-site visits for managed clients in most US metros through insured partner technicians.
- Brickell 1395 Brickell Ave, Suite 917, Miami, FL 33131
- Coral Gables 2525 Ponce de Leon Blvd, Suite 317, Coral Gables, FL 33134
- Boca Raton 1200 N Federal Hwy, Suite 200A, Boca Raton, FL 33432