Co-Managed IT for Internal IT Teams
Overflow, L2 and L3 escalation, project capacity and vacation coverage for in-house IT. Your team keeps control; we add senior engineers when needed.
Call for quote
- Answered in under 2 minutes on average
Is this for you?
One IT person carries the whole company
Projects wait because the day job never ends
Vacations and sick days are a risk
What you get
L2 and L3 escalation
Project capacity
Vacation coverage
Shared documentation
Patching and monitoring tools
A senior engineer on call
Pricing
Quoted per environment; usually IT Care plus a block of engineer hours.
Project and environment work is quoted in writing before anything starts. Our hourly, per-device and per-seat prices are published on the rates page.
Not sure where to start? Most businesses begin with one of these:
How it starts
- 1
Call with your IT lead
- 2
scope what stays in-house
- 3
coverage live within two weeks
Serving businesses nationwide
Same-day on site in Miami-Dade, Broward and Palm Beach. Managed IT and remote support nationwide, with next-business-day on-site visits for managed clients in most US metros through insured partner technicians. We already support businesses in Georgia, Ohio, Kentucky and Arizona, with the same engineers, prices and guarantees as our Miami clients, and support hours in your local time.
FAQ
Will you try to replace our IT person?
No. Co-managed IT depends on your internal IT person or team. We add tools, depth and after-hours coverage while your people keep control of the environment and the relationship with staff.
Who owns the tools in a co-managed arrangement?
They are shared. Your internal team keeps administrator access to the monitoring, security and ticketing tools we bring, so you are never locked out of your own environment.
Can you cover an IT resignation?
Yes. If your IT person leaves, we cover the role with our engineers until you rehire, and we document the environment so the next person starts with a map.
Do you take tickets from our staff directly, or through our IT person?
Either works. Some clients route every ticket through their internal IT lead, others let staff call our help desk directly for defined issues. We set the routing together during onboarding.
Is there a minimum for co-managed IT?
Co-managed IT is quoted per environment and is usually smaller than a full managed plan, because your internal team does part of the work. Call for a number for your office.
Still have a question about Co-Managed IT for Internal IT Teams?
Request a callWhere we work
Same-day on site in Miami-Dade, Broward and Palm Beach. Managed IT and remote support nationwide, with next-business-day on-site visits for managed clients in most US metros through insured partner technicians.
- Brickell 1395 Brickell Ave, Suite 917, Miami, FL 33131
- Coral Gables 2525 Ponce de Leon Blvd, Suite 317, Coral Gables, FL 33134
- Boca Raton 1200 N Federal Hwy, Suite 200A, Boca Raton, FL 33432